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RAZIO vs Close
Close is a calling-first sales CRM with a strong dialer and usage-billed telephony. RAZIO is a focused sales-workflow CRM at one flat price, with proposals, invoices and e-sign included.
Short version: Close is genuinely good at the phone, and its AI assistant is on every plan. What it does not do is documents: there are no proposals, no invoices and no native e-sign, so quoting lives in another tool. Close also meters calling, SMS and AI credits on top of the plan, while RAZIO is one flat price with the document side included.
Feature by feature
Switch the RAZIO plan to move Close to the tier that matches it.
Every tool is shown at the tier that matches the RAZIO plan you pick.Competitor details verified 2026-08-28 against each vendor's published plan pages.
| What is being compared | RAZIOCore | CloseEssentials |
|---|---|---|
| Pricing model | Flat, covers up to 20 users | Per seat |
| Sequences & automation | Sequences on every plan. Developer API | No workflows or bulk email at this tier |
| AI | None at this tier | Chloe agent, credit-metered with no rollover |
| Key limits & caps | up to 20 users, flat, never billed per seat | Call recordings deleted after 30 days |
| Onboarding & support | In-App Support, Email Support, Guided Setup | Email support and knowledge base |
| What to verify | Plans cover up to 20 users; above that we price by band | Recording retention is 30 days |
| What is being compared | RAZIOGrowth | CloseGrowth |
|---|---|---|
| Pricing model | Flat, covers up to 20 users | Per seat |
| Sequences & automation | Sequences on every plan. Automations, Webhooks, Developer API | Workflows, sequences and power dialer |
| AI | Raz Email Polish, Raz Note Cleanup, Raz Auto-Fill. Included in the plan, not sold as credits | Chloe agent, credit-metered with no rollover |
| Key limits & caps | up to 20 users, flat, never billed per seat | Custom objects not available |
| Onboarding & support | In-App Support, Email Support, Priority Email Support, Guided Setup | Email support and knowledge base |
| What to verify | Plans cover up to 20 users; above that we price by band | Custom objects require the top tier |
| What is being compared | RAZIOIntelligence | CloseScale |
|---|---|---|
| Pricing model | Flat, covers up to 20 users | Per seat |
| Sequences & automation | Sequences on every plan. Automations, Webhooks, Developer API, App Integrations | Adds predictive dialer and call coaching |
| AI | Raz Email Polish, Raz Note Cleanup, Raz Auto-Fill, Raz Attachment Summaries, Raz Assistant, Raz Note Taker. Included in the plan, not sold as credits. Recording, transcript, summary and audio, with 40 meeting hours a month included | Chloe agent, credit-metered, plus agent access controls |
| Key limits & caps | up to 20 users, flat, never billed per seat | Granular permissions only at this tier |
| Onboarding & support | In-App Support, Email Support, Priority Email Support, Guaranteed SLA, Guided Setup | Email support and knowledge base |
| What to verify | Plans cover up to 20 users; above that we price by band. Raz Note Taker includes 40 meeting hours a month, beyond that is billed | AI remains metered |
Where Close is the better answer
Close is the better fit if the phone is your channel and you want a dialer at the centre of the day. A comparison page that pretends otherwise is not worth reading, so here it is plainly: pick the tool that matches the job you actually have.
Switching from Close
Migration is a CSV job. Close exports accounts, contacts and opportunities to CSV from its own export screen, send us the files, and RAZIO imports them with dedupe on the way in. We set up the account and run the import with you.
What comes across:
- Records: accounts, contacts and deals mapped to RAZIO accounts, contacts and opportunities.
- Ownership: each rep keeps their book, so no one starts empty.
- Discipline: put open deals on a sequence and the Today tab surfaces who to work first.
RAZIO is month to month, and your data exports to CSV or Excel any time, the same as getting it out of Close.
Frequently asked questions
Is RAZIO a good alternative to Close?
Yes, if your sales motion ends in a document. Close has no proposals, invoices or native e-sign, so teams that quote end up bolting on a second tool. RAZIO includes all three on every plan, alongside sequences and a daily action list.
Does Close have sequences?
Yes, from the Growth plan up. Close's Essentials and Solo plans do not run them, which is why the comparison pairs RAZIO against Growth and Scale rather than the entry tiers.
What does Close bill on usage?
Close bills calling and SMS on usage, and AI credits vary by plan with more available to buy. RAZIO's plan price covers the plan, and anything usage-based is an optional add-on you choose rather than a line that arrives with the bill.
Does Close have an AI assistant?
Yes, and on every tier. This is one RAZIO does not win outright: Raz Assistant is an Intelligence feature, so a RAZIO Core or Growth team does not have a chat assistant over their records while a Close team does.
Can I migrate my Close data to RAZIO?
Yes. Export your Close leads, contacts and opportunities to CSV and import them into RAZIO, which dedupes on the way in. RAZIO sets up the account and runs the import with you.